Commuter Passes
This is a discounted ticket that you can ride as much as you want in the predefined route for set period of time (1 month, 3 months, or 6 months).There are 2 types of commuter passes sold, business commuter pass and student commuter pass.
How to Purchase
Commuter passes can be purchased at the commuter pass sales counter, or at the blue vending machine installed at all stations.
- New Commuter Passes
- It is possible to purchase from 14 days before the usage
- Renewing the Commuter Passes
- It is possible to purchase from 14 days before the usage
*You can bypass the input of information if you bring the used commuter passes issued by Keio (within 1 year of expiration date), making the purchase simpler.
*To purchase the student commuter passes for the first time for that grade, please bring the student commuting certificate to the commuter pass sales counter.
Sales Counter
- Commuter pass sales counter (available 12:00 PM to 8:00 PM)
- Shinjuku, Chofu, Takahatafudo, Keio-tama-center, Shibuya
- Blue vending machines (Hours of operation: from the station opening time to 23:00)
- All stations on Keiō Line and on Inokashira Line
Please note that hours of operation at the stations or gates listed below are exceptions.
| From 6:45 to 22:00: | Shinjuku (on Keiō New Line at Shin Toshin Gate) |
|---|---|
| From 7:00 to 21:00: | Keio-inadazutsumi (North Gate) and Fuchukeiba-seimommae |
| From 8:30 to 21:00: | Keio-hachioji (West Gate) and Keio-tama-center (East Gate) |
To ride the train to the station with commuter pass sales counter for purchase of the commuter passes
- (1)Purchase the ticket to the station with commuter pass sales counter.
- (2)Ask the station staff to affix the certificate sticker onto the ticket.
- (3)Ride the train to the station with commuter pass sales counter (please do not use the automatic fare gate, but use the exit with station staff when getting out of the station).
- (4)Ticket will be refunded when you purchase the commuter pass.
- (5)You will receive the ticket for the return trip at that time. (Except if the commuter pass can be used from that date)
Docchimo (dual-destination commuter pass)
Passengers who use monthly commuter passes between any station located to the west of Meidaimae Station (both Keiō Line and Inokashira Line) and either Shinjuku Station or Shibuya Station can get on or off at Shinjuku Station or Shibuya Station without fare adjustment for the full month by adding 1,200 yen to the commuter pass. This can be useful for business, traveling around the city, personal errands, etc.
*Limited service of PASMO card: This service is not offered with magnetic commuter passes or student's commuter passes.
Refund for the Commuter Passes
Getting a Refund for Your Regular Commuter Pass
When the passes are not needed anymore
Refund will be calculated by deducting the return trip normal passenger fare for the amount of days including the validity date (per idem), used or unused, from the cost of commuter pass. Also, fee of 220 yen is charged.
| 1 day past (validity date) |
(validity date) = commuter pass cost - (return trip fare for the commuter pass route + 220 Yen fee) |
|---|---|
| 2 days past | commuter pass cost - (return trip fare for the commuter pass route x 2 + 220 Yen fee) |
| 3 days past | commuter pass cost - (return trip fare for the commuter pass route x 3 + 220 Yen fee) |
| 4 days past | commuter pass cost - (return trip fare for the commuter pass route x 4 + 220 Yen fee) |
| 5 days past | commuter pass cost - (return trip fare for the commuter pass route x 5 + 220 Yen fee) |
| 6 days past | commuter pass cost - (return trip fare for the commuter pass route x 6 + 220 Yen fee) |
| 7 days past | commuter pass cost - (return trip fare for the commuter pass route x 7 + 220 Yen fee) |
*1 month commuter passes cannot be refunded once it is past 8 days from the validity date.
*Refund cannot be made if there is no amount left with above calculation.
Refund will be calculated by deducting the commuter pass fare for the period past (rounded up to nearest month), used or unused, from the cost of commuter pass. Also, fee of 220 yen is charged.
| 1 month past | Commuter pass fare - (1 month commuter pass fare + 220 Yen fee) |
|---|---|
| 2 months past | Commuter pass fare - (1 month commuter pass fare x 2 + 220 Yen fee) |
| 3 months past | Commuter pass fare - (3 months commuter pass fare + 220 Yen fee) |
| 4 months past | Commuter pass fare - (3 months commuter pass fare + 1 month commuter pass fare x 2 + 220 Yen fee) |
| 5 months past | Commuter pass fare - (3 months commuter pass fare + 1 month commuter pass fare x 2 + 220 Yen fee) |
To change the route
Please purchase the new commuter pass for the new route beforehand when you need to change the route of the commuter pass. Old commuter pass will be refunded by deducting the days used in 10 days unit.
Also, fee of 220 yen is charged.
*There is a case this handling is not applicable, so please ask the station staff for detail.
Getting a Refund for Your Docchimo Commuter Pass
For a refund
The cost of a Docchimo Commuter Pass is calculated by adding a Docchimo commuter surcharge to the cost of a regular commuter pass.
When the passes are not needed anymore
- 1 month commuter pass (* starting anytime within 7 days from the valid-from date, inclusive)
Refunds will be determined by adding the total of the return trip normal passenger fare for a regular commuter pass route plus the return trip normal passenger fare between Meidaimae and Shinjuku (Shibuya), used or unused, multiplying the total by the number of days (including the valid-from date), and deducting the product from the cost of the commuter pass. A refund fee of 220 yen will also be charged.
| Refund amount | = Commuter pass cost - {(Return trip normal passenger fare for regular commuter pass x Days) + (Return trip passenger fare between Meidaimae and Shibuya/Shinjuku x Days) + Fee} |
|---|
*1 month commuter passes cannot be refunded once it is past 8 days from the validity date.
*Refund cannot be made if there is no amount left with above calculation.
*The return trip normal passenger fare may exceed the cost of the Docchimo commuter pass (1,200 yen), depending on the number of days used. When this happens, the difference will be collected from the cost of your regular commuter pass.
- 3 month and 6 month commuter pass (* Calculated by the same method used to calculate a 1 month commuter pass [see above], provided that use starts within 7 days from the valid-from date, inclusive.)
Refunds will be calculated by deducting the commuter pass fare for the period passed (rounded up to nearest month), used or unused, from the cost of the commuter pass. A refund fee of 220 yen will also be charged.
| 1 month has passed | = Commuter pass cost - (cost of a 1 month regular commuter pass + 1,200 yen [Docchimo commuter surcharge] + Fee) |
|---|---|
| 2 months have passed | = Commuter pass cost - {(cost of a 1 month regular commuter pass x 2) + (1,200 yen [cost of the Docchimo commuter surcharge] x 2) + Fee} |
| 3 months have passed | = Commuter pass cost - (cost of a 3 month regular commuter pass + 3,420 yen [Docchimo commuter surcharge] + Fee) |
| 4 months have passed | = Commuter pass cost - {(cost of a 3 month regular commuter pass + cost of a 1 month regular commuter pass) + (3,420 yen [Docchimo commuter surcharge] + 1,200 yen [Docchimo commuter surcharge]) + Fee} |
| 5 months have passed | = Commuter pass cost - {(cost of a 3 month regular commuter pass + cost of a 1 month regular commuter pass x 2) + (3,420 yen [Docchimo commuter surcharge] + 1,200 yen [Docchimo commuter surcharge] x 2) + Fee} |
To change your route
If you need to change the route for your commuter pass, please purchase a new commuter pass for the new route in advance. The cost of the old commuter pass will be refunded after deducting the days used counted in 10-day blocks. A refund fee of 220 yen will also be charged.
*If you need to change your route using the same PASMO card, please tell the station staff. Note that it may be impossible to use the same PASMO card in some cases. Please ask the station staff for details.
*If you change your pass (from a regular commuter pass to a Docchimo commuter pass, or vice versa) but the route stays the same, the change of pass will not be treated as a change of route.
Caution regarding refund
It is necessary to fill in the refund form with your name and contact information, and present an identification with picture (employee ID card, student ID card) or a official identification (driver's license, passport, insurance card, etc.) to get refund.
If a refund is to be made to a procurator, it is necessary to submit procuration with, [1]Name of mandator [2]Name of procurator [3]Description of procuration (in arbitrary format), and present an identification with picture of surrogate.
Refund will not be made if the identity cannot be confirmed.
Purchasing and refund with credit cards (only for the cardholder)
It is possible to purchase commuter passes with Keio Passport Card or other types of credit cards (VISA, Mastercard, JCB, AMEX, Diners Club).
Refund will not be made by cash. It will be credited to the credit card account, so please bring the credit card used to purchase the commuter passes.
When the Commuter Passes are Lost
Magnetic commuter passes
Please report the loss to nearest station. We will check to see if the lost commuter pass is found or not. If it is found, it will be kept at the station where it was found.
Please be aware that re-issue is not possible, and it need to be purchased again.
PASMO commuter passes
Please report the loss to nearest station. We will check to see if the lost commuter pass is found or not. If it is found, it will be kept at the station where it was found.
If it cannot be found, please "request for re-issue" at the nearby PASMO agency or Suica agency. (It is necessary to fill in the required form, and present official identification that can confirm the identity)
Once the request is submitted, you will receive "receipt of application." Go to the PASMO agency from next day to within 14 days, and pay re-issuance fee 520 Yen + deposit 500 Yen = 1,020 Yen, and the card will be re-issued. Please be aware that the re-issuance of commuter passes can be done only by the issuer of that commuter pass.
